GOLD Plan · Supervised Delivery

Your notes remain accessible.
Even if the first messages go unanswered.

If your Beneficiary does not respond to our email or SMS within 7 days, a real person will step in and take action.

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7 days
human steps in

How escalation works

0
Automatic trigger

No app activity starts the sequence

1
Email and SMS

Automatic notifications across all channels

2
Guardian calls

Phone, social media, physical addresses

3
Substitute Beneficiaries

Up to 5 people in the order you set

Zero
access to notes

The Guardian only has access to the Beneficiary's contact details. Your notes stay confidential.

LegacyApp GOLD is a paid plan (99 USD/year) in the LegacyApp app with supervised delivery. If automated email and SMS notifications don't reach your Beneficiary within 7 days, a real person (the Guardian) contacts them by phone, text and social media. The Guardian never sees the contents of your notes.

How it works

Your notes reach the right person, even if the first messages go unanswered.

Emails land in spam, phone numbers change, and recipients ignore messages from unknown senders. The GOLD Plan is for those who cannot afford to risk their notes not reaching the right person.

1

Use LegacyApp as normal

Use LegacyApp as you normally would: collect important notes and confirm that everything is fine.

2

Standard delivery

When something happens to you, the app sends an email and text message to your designated Primary Beneficiary.

3

If needed: human intervention

If they do not respond within 7 days, the GOLD Guardian steps in. They make personal contact: phone, SMS, social media, alternative addresses.

Your notes stay safe. The Guardian sees only the relevant Beneficiary's contact details and action instructions. They never see the contents of your notes.
Guardian

A person ensures everything goes according to plan.

LegacyApp GOLD Guardian

Our Guardians are trained specialists operating under a documented procedure in compliance with GDPR. Every action they take is recorded with a precise timestamp.

Our Guardians don't see your LegacyApp notes

Access is limited to Beneficiary contact details only.

Full transparency

Every action taken by our Guardian is saved on our system with a time stamp

No passwords to remember

Update information anytime. Sign in with a one-time PIN, secure and passwordless.

GOLD Plan features
Exclusive GOLD Plan feature
Multi-channel contact

Phone, registered mail, messaging apps and more

With the GOLD Plan you have a dedicated panel where you can leave LegacyApp consultants additional contact information. They will use it solely to reach your Beneficiaries if needed.

Email

Primary and additional email addresses

Phone / SMS

Phone numbers for calls and messages

Messaging apps

WhatsApp, Messenger and others

Social media

LinkedIn, Facebook and other profiles

Physical addresses

Up to two home addresses

Electronic delivery address

Official eDO / e-delivery address

Exclusive GOLD Plan feature
Substitute Beneficiary

Contingency plan if the Beneficiary cannot be reached

With our GOLD plan you can nominate up to 5 Substitute Beneficiaries. You decide in which order and after what time our Guardians should contact the next person.

0
Automatic

Trigger

LegacyApp detects no user activity and starts the delivery sequence according to the configured schedule.

1
Automatic

Email and SMS to Beneficiary

The system automatically sends notifications across all configured channels. The Beneficiary has 7 days to confirm receipt.

2
Guardian

Contact with the main Beneficiary

If there is no response from the main Beneficiary, the Guardian will reach out personally — by phone, direct messages, social media, mail. Each action is logged.

3
Guardian

Substitute Beneficiaries (up to 5)

If the main Beneficiary is still not responding, our Guardian will reach out to the next person according to the sequence and timetable set by you.

Privacy and information security

How we protect your notes

The GOLD Plan is physically separated from the main LegacyApp application. You can log in via a dedicated panel once our consultant activates the service.

Separation from your vault

The GOLD Plan has no access to your notes, files or data. Your vault remains exclusively yours.

No passwords

Panel access requires a one-time PIN sent to your email each time. As long as you have email access — you have GOLD panel access.

Our Guardian does not have access to your notes

Our Guardian only sees the contact details of the main Beneficiary and the instructions — never your notes.

Full transparency

Each action of our Guardian is logged on our system. Our Guardians only see the main Beneficiary's contact information.

Got questions?

Frequently asked questions

If you cannot find the answer here, visit our Help Centre.

How does the GOLD Plan differ from the free and Premium plans?

The free and Premium plans use only automated email and text message notifications. The Beneficiary receives messages, but there is no way to add extra contact information.

Our GOLD plan comes with an additional dashboard and a Guardian — a real person who actively tries to contact your main Beneficiary using different channels: phone, text messages, social media, back-up addresses if your main Beneficiary is not reacting to the automatic messages.

Does the Guardian see my LegacyApp notes?

Absolutely not. Our GOLD plan is separated from LegacyApp. The Guardian can only see the contact details of the main Beneficiary.

Authentication is via a one-time PIN. Every action is logged on our system accessible from your client dashboard.

What happens if the Beneficiary is not responding despite the Guardian's actions?

The Guardian contacts the Substitute Beneficiaries, one by one in accordance with the sequence and timetable you have set out. Each contact attempt is logged on our system.

You can designate up to 5 Substitute Beneficiaries and set the sequence and timetable according to which they are contacted. For security reasons, we never inform Beneficiaries that they have been added to LegacyApp.

Do I need LegacyApp on my phone to use the GOLD Plan?

Yes — the GOLD Plan is an add-on service to the LegacyApp application. All notes are created and stored in LegacyApp on your phone. Download the app on iOS or Android. Purchase the GOLD Plan here and activate it with a code in the app.

Could not find the answer to your question?

LegacyApp Help Centre →

Take care of your loved ones.
Starting today.

One decision. Annual renewal — only if you choose.

99USD / year
Get annual access

Enter the email you'll use in LegacyApp and the GOLD panel.
The panel unlocks immediately. Full activation requires installing the app.

Terms of service

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